Reference

How We Run Your Account and What the Rules Cover

Using g999 means these terms apply to your account, your wallet activity through bKash, Nagad, or Rocket, and everything you access in our lobby.

Account TermsPayment PolicyWallet RulesEligibility ConditionsPolicy Contact
g999 How We Run Your Account and What the Rules Cover
LEGAL CONTACT PATHS

Reach Us About a Policy Question

If something in these terms is unclear, or you need to raise a legal query about your account or a payment, the channels below connect you directly to the team that handles policy matters. For urgent payment disputes involving bKash, Nagad, or Rocket, flag your query as a payment issue so it routes to the right queue without delay.

Live Chat Open live chat from the account menu at any time. For legal or policy queries, select the Account and Terms category so your message reaches the right team.
Email Support Send a written legal query to our support address shown in your account dashboard. Include your registered mobile number and the payment rail involved — bKash, Nagad, or Rocket.
In-App Help The Help section inside the lobby links to the relevant policy clause for common account actions. Use the contact form there if you need a written response for your records.
DATA AND ACCOUNT SECURITY

How We Handle Your Data Under These Terms

Your account security and the way we store your information are part of the same legal commitment these terms describe. We want you to know exactly what we hold, how long we hold it, and what you can do if you want to change it.

Data We Hold We store the account details, payment method references, and session records linked to your profile. We do not store your bKash, Nagad, or Rocket PIN — those stay inside your wallet app.
Cookie and Session Policy Our lobby uses session cookies to keep you logged in and track which tables or slots you have opened. You can review and clear these in your browser settings without losing your account data.
Data Retention Period Account data is kept for the period required under our operating policy and applicable legal obligations. Closed accounts are retained for the minimum period required, then removed from active systems.
Requesting Changes To update, correct, or request removal of your personal data, contact support through the in-app help form. State your registered number and the specific data you want addressed, and we will respond in writing.

Common Questions About Your Rights and Our Policy

These are the questions we hear most often about how these terms work in practice. If your question is not here, reach us through the support channels on this page.

Access depends on your local law and the eligible regions we support. You are responsible for confirming whether using g999 is permitted where you are before opening an account.

We use only the mobile number reference linked to your verified account. Your actual bKash or Nagad PIN is never passed to us — transactions are authorised inside your wallet app.

No. Each user may hold one account only. Opening duplicate accounts breaches these terms and may result in both accounts being restricted and balances held pending review.

Raise it through live chat or the in-app help form within the dispute window shown in your dashboard. Include your Rocket transaction reference and we will trace it against our payment records.

Use the in-app contact form and select the Data and Privacy category. Include your registered mobile number and describe the specific record you believe is incorrect or should be removed.

The specific promotional condition takes precedence for that promotion only. For everything outside the scope of that promotion, these main legal terms apply as written.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.