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How We Handle Your Account Information

When you open an account with us, we collect what we need to verify your identity, process your bKash, Nagad or Rocket payments, and keep your wallet secure.

Account verification dataPayment transaction recordsDevice and session logsCommunication preferencesWithdrawal verification details
g999 How We Handle Your Account Information
PRIVACY QUESTIONS

Contact Us About Your Data

If you want to see what data we hold, update your details, or request deletion, reach us through any of these channels. Our support team handles data requests within seven business days and will confirm your identity before processing changes to your account records or payment history.

Team online

Live Chat

Open the chat panel at the bottom right of any page and select privacy request from the menu. An agent will verify your account and walk you through the data access or deletion process in real time.

Email Support

Send your request to our support email with your registered mobile number and account username. Include the specific data you want to access or delete. We respond within two business days with next steps or a verification link.

Account Settings

Log in, go to your profile page, and find the privacy section. You can download a copy of your transaction history, update your communication preferences, or submit a deletion request that our compliance team will review.

DATA HANDLING

How We Protect Your Information

We encrypt your account credentials and payment details at rest and in transit. Session tokens expire after thirty minutes of inactivity. Payment wallet numbers are tokenized so our support team never sees your full bKash, Nagad or Rocket account number. We log every login attempt and withdrawal request with timestamps and device fingerprints so you can review your account activity anytime.

Encryption Standards

We use industry-standard TLS encryption for all connections and AES encryption for stored credentials. Your password is hashed with a salt so even our database administrators cannot read it. Payment tokens are generated per transaction and discarded after settlement.

Cookie Usage

We place session cookies to keep you logged in and analytics cookies to understand how visitors use the site. You can disable non-essential cookies in your browser settings without affecting account access, deposits or withdrawals.

Account Security

We send an OTP to your registered mobile for every withdrawal and password change. If we detect a login from an unfamiliar device or location, we require additional verification before granting access to your wallet balance.

Data Retention

Transaction records are kept for five years as required by financial regulations. Marketing consent is stored until you unsubscribe or close your account. Session logs and device data are deleted after ninety days unless flagged for a security review.

Privacy Policy Questions

We collect your mobile number, date of birth, preferred username, and payment wallet identifiers when you open an account. We also log your IP address and device type for security monitoring and fraud prevention in regions where our services are available.

Yes. Log in and go to your account privacy section to download a copy of your profile, transaction history, and session logs. You can also contact support with a data access request and we will send you a full report within seven business days.

We store a tokenized reference to your payment wallet so you can deposit and withdraw without re-entering the account number each time. We never store your wallet PIN or password. Payment processors handle the actual transfer and confirm completion to us.

We share transaction details with bKash, Nagad and Rocket payment processors to complete your deposits and withdrawals. We do not sell your data to advertisers or marketing companies. We may share records with regulators if required by law in your jurisdiction.

Go to your account settings and submit a deletion request, or contact support with your username and registered mobile number. We will close your account and delete marketing data immediately. Transaction records are retained for five years as required by financial regulations.

We use session cookies to keep you logged in and analytics cookies to improve the site. You can disable analytics cookies in your browser without affecting gameplay, deposits or withdrawals. Session cookies are required for account access and expire after thirty minutes of inactivity.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.